Privacy policy

Introduction

  • This Privacy Policy describes how Advanced Dental Art Studio (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
  • We are a U.S.-based company located in Los Angeles, California, and we only serve customers within the United States.
  • By using our website or services, you agree to the practices described in this policy.

Information We Collect

  • We may collect the following categories of personal information:
    • Full name
    • Email address
    • Phone number
    • Shipping address
    • Payment information (processed securely via third-party providers; we do not store full card details, only limited identifiers such as the last 4 digits when available)
  • We also collect:
    • Dental impressions (physical molds sent by customers)
    • Voluntary information provided by customers (e.g., emails describing symptoms such as teeth grinding)
    • Responses to product selection quizzes (used for recommendation purposes)
  • Additionally, we may automatically collect:
    • IP address
    • Device and browser information
    • Website usage data via cookies and tracking technologies

Health-Related Information

  • Certain information you provide (such as dental impressions or descriptions of teeth grinding) may be considered health-related.
  • This information is:
    • Used strictly for the purpose of manufacturing your custom dental product
    • Handled internally by our team only
    • Not sold or shared with external medical providers or third parties
  • We do not provide medical diagnoses or treatment advice.

How We Use Your Information

  • We use your information to:
    • Process and fulfill orders
    • Manufacture custom dental products
    • Communicate with you regarding your order
    • Provide customer support
    • Improve our products and services
    • Send marketing communications (only if you opt in)
    • Prevent fraud and ensure security

No Third-Party Manufacturing or Data Sharing

  • All dental products are manufactured in-house by our own team.
  • We do not share your dental impressions or personal health-related data with external laboratories.
  • We do not sell your personal information to third parties.
  • However, limited data may be shared with service providers strictly for operational purposes:
    • Payment processors (e.g., Stripe, Shopify Payments)
    • Shipping carriers (e.g., USPS, UPS)
    • Marketing and analytics platforms (e.g., Google, Meta, Klaviyo)

Data Retention

  • Order and transaction records:
    • Stored indefinitely for legal, tax, and operational purposes
  • Dental impressions:
    • Stored securely for approximately 2 years
    • May be retained longer upon customer request
    • After the retention period, impressions are discarded and no longer linked to identifiable customer information
  • Internal systems:
    • Order data may also be stored in secure internal software systems (e.g., ERP systems)

Data Security

  • We implement appropriate security measures including:
    • SSL encryption for all data transmissions
    • Restricted access to sensitive customer data
    • Internal access controls (only authorized personnel such as customer support and shipping staff can access necessary information)
    • Use of secure third-party platforms (e.g., Shopify, Stripe)

Cookies and Tracking Technologies

  • We use cookies and similar technologies to:
    • Improve website functionality
    • Analyze traffic and user behavior
    • Support marketing and advertising efforts
  • Third-party tools we may use include:
    • Google Analytics
    • Meta (Facebook) Pixel
    • TikTok Pixel
    • Email marketing platforms (e.g., Klaviyo)
  • You can control cookies through your browser settings.

Marketing Communications

  • We may send you:
    • Order-related communications
    • Promotional emails or SMS messages (only if you opt in)
  • You can:
    • Unsubscribe at any time via the link in emails
    • Opt out of SMS communications at any time

Your Privacy Rights (California Residents)

  • If you are a California resident, you may request:
    • Information about the personal data we collect and how it is used
    • Correction of inaccurate information
  • We do not sell personal information.
  • To make a request, please contact us using the details below.

Children’s Privacy

  • Our services are intended for individuals 18 years and older.
  • We do not knowingly collect personal information from individuals under 18.

Medical Disclaimer

  • Our products are intended for general dental protection purposes only.
  • We do not provide medical advice, diagnosis, or treatment.
  • Customers should consult a licensed dental professional for any medical concerns.

Policy Updates

  • We may update this Privacy Policy from time to time.
  • Changes will be posted on this page with an updated effective date.

Contact Information

  • If you have any questions about this Privacy Policy, you can contact us at:
  • Email: info@clearcomfortnightguards.com
  • Business Name: Advanced Dental Art Studio
  • Location: Los Angeles, California, USA