FAQs

After you place your order, we will mail the impression kit to your address. Take your dental impressions by following the easy-to-use at-home kit, which should only take 5 minutes.

Inside your impression kit, you'll find 1 set of impression putty mix and your upper or lower dental impression tray. Take the putty out of each container, and mix the base impression putty and the catalyst together until you've achieved a uniform color. The fastest and easiest mixing action is the bend/fold and knead method. This process should take no more than 45 seconds. Please note that the material will begin to harden if combined for more than 1 minute, so we advise setting a timer.

After you've mixed the two putties and achieved a uniform color, form the putty into the shape of a log and place it into your impression tray. As we only need to register the shape and form of your teeth, avoid leaving any excess putty on the outer sections or middle. (Please refer to the photo instructions provided in your kit.)

Immediately after inserting the putty into the tray, open your mouth wide. Avoid touching your teeth, and insert the tray into your mouth. Once the tray is in the center of your mouth, push it over your teeth with equal force on either side to ensure an accurate impression. Make sure you capture a deep tooth impression past your gum line. Hold the tray stable for 3 minutes, avoiding even the slightest movement until the putty has set and feels firm to the touch.

Once the putty has set, remove the impression tray from your mouth using a firm, vertical releasing pull. Rinse the tray under cold water to ensure the set. Do not remove the impression from the tray.

Place the impression tray, along with everything else that was in the package, into the provided bubble packet. Mail the packet to us using the prepaid post label.

We use your teeth impression to fabricate your perfectly fitted, professionally made custom night guard and mail it back to you.

For a visual walkthrough of how to take the impression, watch our helpful video guide here: How It Works.

IMPORTANT: Even though the majority of our customer’s dental impressions turn out perfect the first time, there are occasions where we feel a second impression is needed to ensure the best possible custom fit. In this case, we’ll work with you to make another teeth impression.

One impression kit is enough to take your impression if you order two night guards for yourself. We will make you two night guards with that one impression. However, if you order one night guard for your upper arch and one for your lower, then we will ship you two impression kits for each arch. Also, we will ship you multiple impression kits if your orders are for different people. You have the option to clarify that at checkout.

Our teeth guards are the same as the ones you buy from a dental office. In fact, we’re a professional dental lab in Los Angeles, and most dentists use a dental lab just like ours to fabricate night guards for their patients. By purchasing directly from a professional dental lab, you receive the exact same product but without the high price.

The whole process is super fast and easy. You place the order, and we ship you the impression kit with all the materials and instructions that show you how to take a perfect dental impression yourself at home—you don’t need to pay a dentist to get your impression! Then, you use the prepaid mailer included in your kit to send it back to our dental lab. When we receive your impression kit, our highly experienced professional dental technicians make the most comfortable custom-made night guard just for you.

The first thing to note is that your dentist doesn’t actually make your night guards. They only take your impression and send it to a dental lab like ours for fabrication. The dental lab sells the night guard to your dentist, who then sells it to you at a premium.

When you order your night guard from us, you’re saving a lot of money by buying directly from a dental lab. You don't have to pay the dentist to take your impression, and you’re avoiding any additional overhead that they include in the cost of your night guard. The result is the same product at a much lower price, thanks to our direct-to-consumer business model.

There are some cases where your dentist may need to make extra adjustments to your night guard at the time of delivery. For example, if you have jaw issues and you need a dental night guard that helps align your teeth and jaw in a certain way. In this situation, it is best to go directly through your dentist to ensure that you receive the proper care and fit.

As those are rare cases, most people simply need a night guard to protect against teeth grinding and clenching, and we’re happy to provide them with the same product that we provide to our dentists.

We recommend consulting with your dentist to determine the best solution for your teeth.

When you place your order, your first shipment will include:

• One set of blue and white impression putty
• One prepaid (U.S. only) and pre-addressed mailer
• Comprehensive instructions and information form

In your second shipment, you will receive:

• One upper or lower custom-fabricated dental night guard and a night guard container to keep it safe and clean.

Our standard is typically between 3-4 weeks from the time you place your order to the day your custom night guard arrives on your doorstep. Here’s the average timeline breakdown:

• All orders are shipped within one business day, and you should receive your impression kit in about 3-5 business days.
• Once you receive your kit, assuming you made a great impression and sent it in right away, it’ll take another 3-5 business days to reach us.
• Once we receive your impressions, we will fabricate your night guard and ship it to your address. We generally make our night guards within 5-7 business days, and you should receive yours within another 3-5 business days.

We provide free shipping all over North America. Orders are shipped from California.

You can always check the status of your order in two ways: 

1. Send us an email with your name and order number. Our customer support will inform you of the status of your order within a few hours. 
2. Use the online chat box to get prompt answers from our online customer service team.   

Please note that our working hours are 9:00 am to 5:00 pm California time, and we’re closed on weekdays and public holidays. We’ll reply to your inquiry on the first business day.

Yes, all of our night guards are eligible for FSA/HSA. If you need a copy of your purchase invoice, please make your request to info@clearcomfortnightguards.com. Our staff will be happy to help.

Please make your request to info@clearcomfortnightguards.com. Our staff will be happy to help.

When it comes to teeth grinding, the degree of severity varies from person to person. While some sleepers lightly grind their teeth at night, others may experience more severe grinding and clenching while awake and asleep. Based on your personal experience and with the help of your dentist, you can determine which material thickness is right for you. We offer a variety of different teeth guards, each with varying thicknesses, so you can find the solution that suits your unique needs.

• The Ultra-Thin Guard: Perfect for use during the day or at work. Discrete and comfortable, but may not be suitable for nighttime grinding or clenching.
• Soft Night Guard: The most comfortable and best suited for occasional clenchers and light grinders.
• Soft Durable Night Guard: Thicker than the soft night guard and the perfect balance of comfort and protection. Great for moderate to heavy grinders. 
• Hard Night Guard: Recommended for moderate grinding and clenching. Harder than the soft durable night guard while still offering an excellent balance of durability and wearability.
• Ultra-Hard Night Guard: Provides extra durability and protection for those who have severe bruxism and are heavy grinders or clenchers.
• Double-Duty Teeth Guard: Slightly thicker than the ultra-thin guard. Easy to wear during the daytime while still providing suitable protection during sleep.
• Dual Layer/Hybrid Night Guard: Ideal for moderate to heavy bruxism. The innovative design features a soft interior for comfort and a hard exterior for protection.

If you’re still unsure, take our quiz or get in touch!

Most dentists recommend an upper night guard for their patients, as it doesn’t get in the way of their tongue. However, some customers may find it more comfortable to wear a lower night guard. If you’ve had some dental work done (e.g., crowns, implants) in your upper teeth, your dentist may recommend a lower guard. Discuss your options with your dentist, or choose an option that’s most comfortable for you.

As a professional dental lab that services both direct clients and dentists, we use the same materials for your night guards as we would for our dentist’s clients. All materials used are 100% FDA-approved and come from professional dental industry suppliers. Materials are BPA-free, latex-free, monomer-free, allergy-free, and gluten-free, as well as non-hazardous and non-toxic. 

Our hard and ultra-hard night guards are made from a strong plastic material called acrylic. The hybrid night guard is made from two layers of different materials: a hard acrylic outer layer and a soft vinyl inner layer. The soft night guards are made from soft vinyl.

The reason is that your mixing took longer than 45 seconds. Please note that you only have 45 SECONDS to mix the blue and white putty together to make a unified light blue color, shape it into a horseshoe, put it in the tray, and start taking your impression. After 45 seconds, the putty mixture starts to harden, and in 3 minutes, it’ll be completely hardened.   

If this happens, please inform us via email at info@clearcomfortnightguards.com, and we’ll ship you new impression putties at no extra charge. If you need more than one replacement set, there’s a $25 fee to cover the cost of materials.

That is a smart question. To make sure that your impression is good enough to make a perfectly fitted and comfortable night guard, we highly recommend that you get some high-quality pictures from different angles of your impression and email it to us at impression@clearcomfortnigtguards.com to get our confirmation before you mail it back to our lab. 

Our professional technicians will evaluate the pictures, and if you need to redo the impression, we'll send you new impression materials at no extra cost. However, if you need more than one replacement set, there’s a $25 fee to cover the cost of materials.

• Please read the instructions booklet carefully before you even mix the putties.
• Make sure you put the dental tray included in your impression kit in your mouth without the putty materials. Try to put it in the center of your mouth and find the position that covers all your teeth.
• Look at pictures of good and bad impressions to get an idea. You can find the pictures here.
• When you mix the putties, act fast. Set a timer, and note that you have only 45 seconds to mix the putties and put them in the tray and your mouth. 
• IMPORTANT: Make sure you get the imprint of all your teeth from anterior to posterior (including molars and wisdom teeth). So many impressions are useless only because the molar teeth are not captured properly in the impression.
• Make sure you cover all of your teeth in the impression material up to the GUM LINE. 
• Keep your hands still for at least 3 minutes to make sure the putty is completely hard.

You can choose to send out your existing impression if you have any, but please note that doing so voids our guarantees. If you still decide to use your existing dental impression, please make sure that the impression is not older than one year and that you haven’t had any dental work after getting the impression. We highly recommend that you send some pictures of your impression from different angles and let us know if you’re willing to use your existing impression. Please use the email impression@clearcomfortnightguards.com.

To make it easier and faster to make and send your replacement guards, we store your cast in our lab. Therefore, there’s no need to redo your impression. 

Storing your dental impressions saves us some money, and we’re happy to pass those savings on to you! Use the discount code REPLACEMENT20% on replacement orders. We’ll ship out your replacement guard within 1-2 business days.

Our lab uses high-quality materials to fabricate your night guards, and your night guard may stay intact even for years. However, we highly recommend that you replace your guard every 6 to 12 months maximum, as the accumulation of bacteria in your dental device can cause cavities over time. You also need to replace your night guard when you see holes or big cracks or if your night guard is chipped, which all depends on your level of teeth grinding.

Your night guard is backed by our Perfect Fit Promise. We’ll take full responsibility to make it fit and comfortable for you. 

Contact us at issue@clearcomfortnightguards.com and describe the issue. A customer service representative will contact you, evaluate the situation, and make a decision to either make some adjustments to your night guard, make some modifications to your cast, or redo the impression. In all situations, we’ll make it work for you AT NO EXTRA CHARGE. 

Please note that if we send you a dental guard that covers only half of your teeth, this is on purpose. For some materials and thicknesses, this can help you remove your teeth guard easily and comfortably.

Yes, you can. Please note that if you decide to change the type of night guard you chose before we fabricate your night guard, there’s no extra charge—you only pay the difference. If you change your mind after we fabricate your night guard, we charge you a small fee of $55 to cover the cost of labor and materials. For more information, please contact us at info@clearcomfortnightguards.com.

Yes, we provide free shipping that normally delivers the product in 2 to 4 business days. It includes the free shipment of the impression kit to your door, the free shipment of the impression from you to our lab, and finally, the free shipment of your night guard to your door. You can also choose to receive your order faster with a small fee of around $10.

We’re 100% committed to customer satisfaction. The customer will have 45 days to request a refund for the night guard. The period will start on the date the product is delivered to the client. For more information, please read our return policy.

We do NOT charge for the adjustment and shipment of the mouth guard. Providing a perfect fit and a comfortable night is our top priority. When you receive your night guard, please try it for a couple of days, if possible. If you still think it needs some adjustment, please let us know within 45 days from the time you receive your night guard via email at issue@clearcomfortnightguards.com. We’ll take one of the following steps to make sure your dental guard is fit and comfortable:

• Work with you to adjust it.
• Remake your custom night guard.
• Send you a new impression kit to redo your impressions.

No, we only deliver to North America. Due to rules and regulations in different countries, we do not provide shipments to other countries, including Canada.

Please inform us of your address change ASAP via email to info@clearcomfortnightguards.com. We’ll update your profile to make sure that you receive your night guard at the correct address.

Yes, you get a 40% discount if you decide to order two night guards at the same time. Some people prefer to order a spare guard for travel, or in case they lose their night guard, they’ll have an extra available. When you add a second night guard to your cart, simply use the code SAVE_ON_SPARE at checkout. Please note that your order must have the following conditions to qualify for the 40% discount. 

• All orders must be for one person. We ship you only one impression kit, but send you 2 guards.
• All must be for either the upper or lower arch.
• Discount does not apply to Subscriptions.

You can choose between different types of guards.

We store your impression for a maximum of 24 months. Please note that it’s the customer's responsibility to inform us if they make any changes in their mouth or if they have any dental work performed, including tooth fillings, veneers, or crowns. If any changes are made, we’ll send you a new impression kit to redo your impressions without any extra charge. If the customer doesn’t inform us of any changes, and we’ve already fabricated their night guard, they void their right to receive a refund and lose the Perfect Fit Promise warranty.

Yes, we do. We save some money by storing your mold for 24 months, and we’re happy to transfer those savings to our loyal customers. If you’ve purchased your night guard from us before, simply use the code REPLACEMENT20% at checkout to enjoy even more savings. Please note that the code can be used only by existing customers who have their molds reserved in our lab.

Yes, you’ll need to redo your impressions. We’ll send you a new impression kit free of charge. When using your discount code REPLACEMENT20% at checkout, we’ll check if you’ve had any dental work done to make sure your night guard fits perfectly.